Hartford 3-1-1

Hartford 3-1-1 is a division of the Office of Mayor Eddie A. Perez.  3-1-1 provides a streamlined, integrated and secure way to report, track and resolve problems or issues people may have with city services, and centralize the process of collecting and sharing data. 

3-1-1 staff endeavors to answer questions and, when required, create “cases” to be resolved by city departments.  In some more complicated situations, the staff of the Office of Constituent Services intervenes to assist in case resolution.  Before the Call Center was created in July, 2006, people had to navigate though a myriad of listings in the Blue Pages to figure out which department to call.  Then, because of staffing restrictions, they often could only reach a voicemail box.  Now, they are greeted by a professionally-trained constituent service representative and, in 90% of this past fiscal year’s calls, had their question answered or problem resolved right away.  There are currently 4 full-time employees (1 supervisor and 3 Constituent Service Representatives) and 2 part-time employees in the Call Center, supported by Mayor’s Office Staff during times of heavy call volume. 

Remember, if you have a burning building, call 9-1-1!  If you have a burning question, call 3-1-1!

 For a public safety emergency please dial 911