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Hartford 3-1-1
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We are waiting for your call!
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Hartford 3-1-1 is a division of the Office
of Mayor Eddie A. Perez. 3-1-1 provides a
streamlined, integrated and secure way to
report, track and resolve problems or issues
people may have with city services, and
centralize the process of collecting and
sharing data.
3-1-1 staff endeavors to answer questions
and, when required, create “cases” to be
resolved by city departments. In some more
complicated situations, the staff of the
Office of Constituent Services intervenes to
assist in case resolution. Before the Call
Center was created in July, 2006, people had
to navigate though a myriad of listings in
the Blue Pages to figure out which
department to call. Then, because of
staffing restrictions, they often could only
reach a voicemail box. Now, they are
greeted by a professionally-trained
constituent service representative and, in
90% of this past fiscal year’s calls, had
their question answered or problem resolved
right away. There are currently 4 full-time
employees (1 supervisor and 3 Constituent
Service Representatives) and 2 part-time
employees in the Call Center, supported by
Mayor’s Office Staff during times of heavy
call volume.
Remember, if you have a burning building,
call 9-1-1! If you have a burning question,
call 3-1-1!
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Call in those potholes! |
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REPORTED YTD |
FILLED! |
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238 |
224 |
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