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Hartford 3-1-1
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We are waiting for
your call!
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Hartford 3-1-1 is a division of
the Office of Mayor Eddie A. Perez. 3-1-1 provides a
streamlined, integrated and secure way to report, track and resolve
problems or issues people may have with city services, and centralize
the process of collecting and sharing data.
3-1-1 staff endeavors to answer questions and, when required, create
“cases” to be resolved by city departments. In some more
complicated situations, the staff of the Office of Constituent
Services intervenes to assist in case resolution. Before the Call Center was created in July,
2006, people had to navigate though a myriad of listings in the Blue
Pages to figure out which department to call. Then, because of
staffing restrictions, they often could only reach a voicemail
box. Now, they are greeted by a professionally-trained
constituent service representative and, in 90% of this past fiscal
year’s calls, had their question answered or problem resolved right
away. There are currently 4 full-time employees (1 supervisor
and 3 Constituent Service Representatives) and 2 part-time employees
in the Call
Center,
supported by Mayor’s Office Staff during times of heavy call
volume.
Remember, if you have a
burning building, call 9-1-1! If you have a burning question,
call 3-1-1!
Call
in those potholes!
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REPORTED YTD
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FILLED!
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653
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639
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