Emergency
Services
and Telecommunications
Procedures for Using 9-1-1
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When you first dial
9-1-1, tell the Radio Telephone Operator if you need police, fire, or
medical services. In incidents where you require more than one service,
first request the service that will maintain life. The other services that
are needed will automatically follow.
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Stay on the line
until the Radio Telephone Operator has all the information needed. Do not
hang up until you are instructed to do so by the Radio Telephone Operator.
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Give the Radio
Telephone Operator your name, address, telephone number and a one or two
sentence description of what you actually see and hear. Let the Radio
Telephone Operator ask you questions to insure that they receive the
information needed to respond to your call. Be specific about what is
happening; do not exaggerate the circumstances. Use accurate terminology.
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Continue answering
the Radio Telephone Operator’s questions so that they may have up-to-date
information to relay to the responding agency.
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Cell phones need to
be directed to the proper dispatch center. If calling from a cell phone
give your location immediately and then standby and answer the questions
so that your call can be routed to the right geographical area.
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