Dial A Ride Division
Hartford Dial A Ride is committed to offering service that is friendly, reliable, helpful and that above all meets the needs and expectations of Hartford Seniors. Each month Dial A Ride receives customer satisfaction surveys containing the opinions of seniors as they evaluate the quality of Dial A Ride. We have set an annual goal for ourselves in terms of customer satisfaction. 75% of all surveys will indicate riders believe Dial A Ride provides a service that is Excellent, Very Good, or Good. For detailed information about the survey click on Survey Results.
Hartford Dial A Ride seeks the input of the seniors we serve. Once a month a special advisory committee meets with our staff to discuss the latest issues and concerns of seniors. For more information about the committee and meeting dates click on Advisory.
Questions, Comments, Complaints?
How are we doing? We would like to know what you think about our service. Questions, comments or complaints may be sent to the address below or you can call our administrative office at 722-8480. In addition, surveys are available on board all of our buses. Please take a moment to let us know what you think. You can complete a survey online as well. Or you can mail comments to:
Hartford Dial A Ride Customer Service Representative
One Union Place
Hartford, Connecticut 06103