Office of the Mayor

Constituent Services

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Constituent Services

Constituent Services & Public Policy

550 Main Street, Room 203

Hartford, CT 06103

(860) 757-9523

Office Hours:

8:00 a.m. – 5:00 p.m.


To facilitate communication between the City of Hartford and its residents.

To track the delivery of services to residents and ensure they receive timely and accurate responses.

To interact with the community in order to disseminate information regarding the Mayor's programs and initiatives, and to determine how to best meet the needs of various community groups. 

This is the office where residents can call or walk in to request assistance and direction with numerous City-related matters. 

Our friendly and well-trained Community Liaisons are actively engaged with community groups in all of Hartford's 17 neighborhoods in order to be a strong resource and can help answer your questions. They attend group meetings, are in touch with issues that are important to residents, and reach out to community leaders. They are pro-active in taking the pulse of the public and efficiently responding to any urgent matters.

This office also works with the City’s department heads, the City Council, and the Mayor’s Office to develop and advocate for various policies in the state and federal legislature.

Meet the Team:

Ronald Jarrett                                               (860) 757-9525

Director of Constituent Services & Public Policy


Nelky Maldonado                                        (860) 757-9523

Lead Community Liaison


Trillon Dukes                                                   (860) 757-9527 

Community Liaison


Zaidelyn Lebron                                           (860) 757-9521

Community Liaison


Lady Diana Mendoza                                (860) 757-9562

Policy Analyst

HARTFORD CITY HALL ADDRESS: 550 Main Street, Hartford, CT 06103 PHONE: (860)757-9311 HOURS: 8AM - 5PM