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FAQs

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FAQs (Click on each question to expand)

Who can get a Hartford City ID card?

All City of Hartford residents regardless of age can get a Hartford City ID card. Applicants must apply in person at an Enrollment Center. View the Eligibility section to see the full list of acceptable documents.

What are the benefits of getting the card?

You can use the card to enter all City buildings, such as schools, and access City services. Police officers will accept the Hartford City ID card as valid identification.

Where and how can I get a Hartford City ID card?

To apply, you must appear in person at any of the Hartford City ID Enrollment Centers. Bring your proof of identity and residency to apply. Applications are not accepted via mail.

Do I have to schedule an appointment?

Yes, only for obtaining a City ID card at Town and City Clerk’s office. Appointments are not required at Hartford Public Library. Please adhere to the library's walk-in schedule.

If I don't speak English, will there be someone who can help me in my language?

Yes. There will be people at the Enrollment Center or on the phone who can speak to you in your preferred language.

What if I am deaf or hard of hearing and need a sign language interpreter?

Sign language interpretation is available on demand via a video relay service at all Hartford City ID enrollment centers.

Will the Centers be accessible to people with disabilities?

Yes. All Hartford City ID Enrollment Centers are accessible to people with disabilities and are compliant with ADA accessibility rules. All are wheelchair accessible and have at least one low counter for ease of access.

If, due to a disability, I am unable to travel to a Hartford City ID enrollment center, how can I apply for my Hartford City ID card?

If you require a reasonable accommodation in order to apply for your Hartford City ID card, please inquire directly to the Enrollment Center of your choosing.

How much will the Hartford City ID card cost?

  • Adults 18 & over ..............$15.00
  • Youth 17 & under....…….….$10.00
  • Seniors 65 & over..…..……..$10.00

Cash, money order, or certified bank check are the only accepted forms of payment

Who is eligible to get a Hartford City ID?

ALL City of Hartford residents who can establish identity and residency, are eligible to receive the Hartford City ID card.

Does my immigration status affect my eligibility to get a Hartford ID?

No. ALL Hartford Residents, regardless of immigration status are eligible to receive the ID card. The card is available to all Hartford residents who can establish identity and residency.

Am I eligible for the card if I am on parole, on probation, or I have any pending charges or involvement with the criminal justice system?

Yes. The card is available to all City of Hartford residents who can establish identity and residency, regardless of their past or present involvement with the criminal justice system. Hartford City ID accepts the Connecticut Department of Corrections and Community Supervision (DOCCS) Released Offender ID Card, including photo ID and proof of date of birth.

Is there an age requirement to be eligible for the card?

No. There are no age restrictions for the Hartford City ID card

What information will be on the Hartford City ID card?

The Hartford City ID Card shall display, at a minimum, the cardholder's photograph, name, date of birth, address, an expiration date two (2) years from the date of issuance, and, at the cardholder's option, gender identity. 

Are foreign diplomats and their family members living in the City of Hartford eligible to apply for a Hartford City ID card?

Yes, foreign diplomats and their family members who provide proof of identity and residency in the City of Hartford are eligible to apply. Hartford City ID accepts the U.S. Department of State Driver’s License or Non­Driver Identification Card. If it has the applicant’s current Hartford address it can be used for proof of residency. For proof of residency, Hartford City ID accepts residency confirmation letters for UN diplomats and their families issued by the U.S. Department of State, the UN, or a country’s permanent mission to the UN.

How long is the Hartford City ID card valid for?

The Hartford City ID card will be valid for two (2) years from the date the Hartford City ID application is approved. This expiration date will be printed on the card.

What type of documents can I use to prove my residency and identity?

You will need to prove both your identity and your residency in the City of Hartford. As proof of identity, applicants can provide documents such as United States or foreign passport, U.S. or foreign driver's license, U.S. state identification card, Social Security card, Certified copy of a U.S. or foreign birth certificate, U.S. or foreign military identification card, Current visa issued by a government agency, United States permanent resident card, U.S. individual taxpayer identification number (ITIN) authorization letter, Electronic Benefit Transfer (EBT) card, Consular identification card, Photo identification card with name, address, date of birth, and expiration date which has been issued by another country to its citizens or nationals as an alternative to a passport for re-entry to the issuing country, National identification card with photograph, name, address, date of birth, and expiration date or any other documentation that the administering agency deems acceptable. Depending on the documents presented, applicants may be asked to provide more than one item.

As proof of City of Hartford residency, applicants can provide documents such as a Connecticut State driver's license with a current address, a utility bill, a current lease, and a recent bank account statement, a letter from a homeless shelter or City agency, and much more.

See the complete list of documents accepted for proof of identity and residency in the Eligibility section.

If an applicant is disabled (physically, intellectually, or developmentally), and doesn’t have a photo ID or a proof of residency, can they apply with a caretaker?

Yes, regardless of age, applicants with disabilities who lack photo identification or proof of residency may apply if accompanied by a caretaker who can demonstrate proof of a relationship to the applicant.

What happens to my information and documents after I provide them for my Hartford City ID card?

All of your original documents provided to establish identity and residency will be returned to you immediately. The Hartford City ID program does not keep any of your original documents.

How will the City protect my personal identity and residency information?

The City of Hartford will protect the confidentiality of all City ID Card applicants to the maximum extent allowable by applicable federal and state law, and in accordance with local Municipal Code Article XXIL Sec2-935.

You can learn more about how your information will be protected by Clicking Here.

 How will I receive the card?

Your Hartford City ID card will be mailed to the address submitted in your electronic application in 10-14 business days. If you do not have an address or have security concerns about an address appearing on your Hartford City ID card, you will be able to pick up your card at the Enrollment Center where you applied approximately 15 business days later.

Can I use a residency document that has my spouse or domestic partner’s name on it instead of my own?

Yes, an applicant without a Proof of Address document in her/his own name may present 1) a residency document that bears a spouse's or domestic partner’s name or parent's/legal guardian's name AND 2) a certificate of marriage, civil union or domestic partnership or 3) a birth/adoption/foster care certificate demonstrating applicant's relationship to spouse, domestic partner, parent or legal guardian.

How will I be notified if I am denied a Hartford City ID card?

A letter will be sent to the address you provided during the application process to inform you that you have been denied.

What do I do if my card is lost, stolen, damaged or destroyed?

If your card is lost, stolen, damaged or destroyed, you must go to a Hartford City ID Enrollment Center for a replacement card. You must bring all the documents you used to apply for the card.

What if I change my name or address?

Cardholders who change their address or name should update the information appearing on the card. Please visit any enrollment center and bring your current card along with a document from the Hartford City ID document list reflecting the new address or name. If you have changed your name and the documents you use to prove your identity and residency display your prior name (i.e., your maiden name or your former legal name prior to your name change) you must also bring in your marriage certificate, a court­ ordered name change order, or another government issued document that establishes a lawful name­ change. If you prefer to use a chosen name other than the name listed on your proof of identity documents, and you would like your chosen name to be listed on your Hartford City ID card, then you must first obtain a legal name change.

I am transgender and I want my chosen name to appear on my Hartford City ID card. What should I do?

The Hartford City ID card will include the name that is listed on your "proof of identity" documents (such as your passport, driver license, birth certificate, consular ID, etc.) unless you also present a court ­ordered name change order with your chosen name. If you use a chosen name other than the name listed on your “proof of identity” documents and you would like your chosen name to be listed on your Hartford City ID card, you must first obtain a legal name ordered by a court and bring that document to the enrollment center.

What if I have more than one variation of my name on my documents?

An applicant who presents documents with non-­identical names may still apply for the Hartford City ID card as long as the names are consistent across all of the documents. On the Hartford City ID application, the applicant must use the full name exactly as it appears on the identity document.

What if the names on my documents are not identical or consistent?

If the names on your identity or residency documents are different because your name has been legally changed (for example, through marriage, divorce or a court ordered change) you will need to present an additional document proving that your name has been legally changed. This additional document can be either a Marriage Certificate, a Court Order establishing a name change, i.e., an Order of Divorce specifically establishing a name change, a Certificate of Adoption specifically establishing a name change, or a Name Change Court Order, or a certified copy of a Report of Adoption that refers to the name change in the amended birth certificate section. Another government ­issued document that establishes a legal name change. Without this proof, Hartford City ID cannot accept documents bearing inconsistent variations of an applicant’s name.

How do I know when my card was issued?

Your date of issue is exactly two(2) years before the expiration date on the face of the card. If your card expires on June 1, 2019, it was issued on June 1, 2017.

What can I not do with my card?

The Hartford City ID card does NOT authorize cardholders to drive or provide proof of identity to obtain a driver's license. The card also does not authorize cardholders to purchase alcohol or tobacco products or travel on an airplane. The Hartford City ID does not confer immigration status or provide work authorization. 

HARTFORD CITY HALL ADDRESS: 550 Main Street, Hartford, CT 06103 PHONE: (860)757-9311 HOURS: 8AM - 5PM