The Hartford 311 Call Center is a division of the Hartford Metro Innovation Services. It provides a streamlined, integrated and secure way to report, track, and resolve problems or issues resident may have with non-emergency city services and centralizes the process of collecting and sharing that data.
311 staff members answer questions and when required, create “cases” to be resolved by city departments. This is an easier way for residents to navigate their questions or comments.
FOR A PUBLIC SAFETY EMERGENCY PLEASE DIAL 911.
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Metro Hartford Innovation Services 260 Constitution Plaza Hartford, CT 06103 Phone: (860) 757-9482 Fax: (860) 722-6014 MHIS_helpdesk@hartford.gov
Office Hours: 7:00am - 5:00pm
HARTFORD CITY HALL ADDRESS: 550 Main Street, Hartford, CT 06103
PHONE: (860)757-9311 HOURS: 8AM - 5PM