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311 History

Hartford 3-1-1 Call Center is a division of theHartford Metro Information Services. The Hartford 3-1-1 Call Center provides a streamlined, integrated and secure way to report, track and resolve concerns or issues people may have with city services; and centralize the process of collecting and sharing data.

Before the Hartford 3-1-1 Call Center was created in July 2006, callers had to navigate through a myriad of listings in the Blue Pages to figure out which department to call.

Then, due to staffing restrictions, they would often reach a voicemail box. Now, with the Hartford 3-1-1 Call Center, callers are greeted by a professionally-trained call service representative and in 90% of the past fiscal year calls, had their questions answered or issues resolved right away. The Hartford 3-1-1 Call Center staff endeavors to answer questions and when required, create “cases” to be resolved by city departments. In some more complicated situations, the staff of Management and Budget intervenes to assist in case resolution.

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MHIS Contact

Metro Hartford Information Services
260 Constitution Plaza
Hartford, CT 06103
Phone: (860) 757-9495
Fax: (860) 722-6014
MHIS_helpdesk@hartford.gov

Office Hours:
7:00am - 5:00pm

HARTFORD CITY HALL ADDRESS: 550 Main Street, Hartford, CT 06103 PHONE: (860)757-9311 HOURS: 8AM - 5PM