Where can I go to
pay a parking ticket?
The Office of Parking Management is located at 160
Market Street. Payments can be made at the office,
online, or via telephone using the phone number
listed on back of citation.
Where can I report
a broken meter?
Broken meters can be reported to The Office of Parking
Management by calling (860)761-0004
Where can I park to
pay a parking ticket?
Parking is available at the Morgan Street garage for .75
for the 1st half hour.
Can I pay for my
taxes or receive Permits at the OPM office?
The Office of Parking Management does not take payments
for taxes and does not issue Permits. This can be
obtained through The City of Hartford located at 550
Main Street, Hartford CT. (860) 522-4888.
To Contest a Parking Citation
Questions and Answers on Parking Citation
Violations
If you believe that your parking citation was issued
in error, you have the right to contest the citation.
Parking citations may be contested for a variety of
reasons. Some common reasons, and the actions required
to remedy disputes can be explored in the list below:
Parking citations cannot be contested on the grounds
that the registered owner is unable to pay, or on the
grounds that you believe that the parking regulation in
question is unfair.
If, after reviewing the information in the list
above, you wish to contest your citation you (or someone
on your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which is printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
At the Hearing, you will be asked to complete a
Statement of Responsibility, which informs you of
your legal rights.
If the citation is overturned, you will be sent a
Granted Letter outlining the fines and fees you are
responsible to pay.
If the citation is not overturned, you will be sent a
Denial Letter outlining the fines and fees you are
responsible to pay.
If you wish to appeal the decision of the Hearing
Office, you must file a claim with the Civil Clerk of
the State of Connecticut Superior Court along with a $35
Filing Fee within thirty (30) days of the Mailing Date
of the Denial Letter.
If you do not appeal the decision of the Hearing
Officer within the specified thirty (30) day timeframe,
a Judgment will be entered for the City of Hartford and
against you for all fines and fees you are responsible
to pay.
If you wish to set the matter for Superior Court, you
must appear in person.
Do Not Ignore the Citation! When a Judgment is
entered, your wages and property are subject to
attachment and if not paid, additional collection fees
may apply.
Reporting Faded, Illegible, or Missing Signs
If a sign is faded, obscured, illegible, or missing
and you received a parking citation, call the Office of
Parking Management at (860) 761-0004 to file a report.
If you wish to contest your citation, you (or someone
on your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which it printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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Overdue Notices
If you receive an overdue payment notice for a
citation which you do not believe was issued to your
vehicle, you (or someone on your behalf) may appear
before the Hearing Officer at your scheduled hearing
date, which it printed on the front of your parking
citation between 9AM & 1PM. Your hearing will be held
at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“I received a citation because the parking meter was
broken.”
Call the Office of Parking Management at (860)
761-0004 to report the Pay Station or parking meter that
is inoperative and request that a maintenance technician
examine the meter to initiate repairs.
If you wish to contest your citation, you (or someone
on your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which it printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“I am receiving tickets for a car I sold.”
When a vehicle is sold in the State of Connecticut,
the license plates remain with the owner and must be
removed or canceled at the Department of Motor
Vehicles. To be released from responsibility for the
parking citation, you must provide both proof of plate
cancellation AND proof of vehicle sale. Any
documentation provided to the Hearing Officer must
clearly indicate the date of the sale, transfer, or
disposal.
One of the following documents is required for proof
of cancellation:
- A Department of Motor Vehicle registration from
the state the vehicle is registered.
- Copy of your registration stamped "plate
cancelled" from the Department of Motor Vehicle from
the state the vehicle is registered in.
- A letter (or equivalent) from the Department of
Motor Vehicles from the state the vehicle is
registered in, showing the new owner.
- A letter (or equivalent) on Department of Motor
Vehicles letterhead that is signed by a Department
of Motor Vehicles official stating that your plates
have been cancelled.
For proof of sale or disposal, a copy of the bill of
sale AND a copy of any of the following documents is
required:
- Title transfer paperwork
- Department of Motor Vehicles printout showing
new owner
- Insurance cancellation paperwork
- Trade-in agreement (if your vehicle was traded
to a dealer)
- Towing/Salvage company paperwork
- Divorce decree
- Paperwork that shows vehicle was donated
- Bank/Finance company papers showing vehicle was
repossessed
- A notarized bill of sale
If the required documents have been lost or
destroyed, you may appear before the Hearing Officer.
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“My vehicle plate was lost, missing, or stolen when
the citation was issued.”
You may challenge citations issued while your vehicle
is missing if the citations were issued after the
vehicle was reported stolen, and before it is recovered.
Please obtain a copy of the police department’s stolen
vehicle or plate theft report for the Citation Hearing
Office. The police report must include the date and time
the incident occurred, recovery date (if the vehicle was
recovered) and police officer's signature. If the
stolen vehicle or plate report does not indicate the
recovery date, you must also submit a copy of the
impound lot release slip which indicates the vehicle
release date to you.
If your vehicle has not been recovered, you must obtain
a letter from your insurance company indicating that a
claim to cancel your insurance has been submitted.
If you do not have a copy of the police report
because you live outside the Greater Hartford
metropolitan area. You may submit a copy of either a
proof of cancellation receipt or proof of obtaining
replacement plates (old and new vehicle registrations)
from the Department of Motor Vehicle or a letter on
Department of Motor Vehicle letterhead (or equivalent)
that is signed by a Department of Motor Vehicles
official from the state the vehicle is registered in
stating that your plates have been cancelled.
We will compare the State of Connecticut Department
of Motor Vehicles identification number (VIN #) and
vehicle description on the citation with those
registered to the plates. We will release your
responsibility for any citations where the VIN # and
vehicle description do not match those on record. If
they do match, the citations are valid and payment is
due.
If you wish to contest your citation, you (or someone
on your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which it printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“The registered owner is deceased.”
If you receive a notice of citation for a vehicle
registered to someone who is deceased, please send a
copy of the notice, a brief letter of explanation, and a
copy of the death certificate and vehicle registration
or title to the Citation Hearing Office. You will
receive a letter outlining our findings, and whether or
not the citation is still valid.
If the citation was issued before the date of death,
the citation will be dismissed by the Hearing Officer.
If the citation was issued after the date of death, the
citation is valid and must be paid by the operator or
new registered owner.
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"I received a notice of citation, but I was not at
the location listed on the citation.”
If there has been an obvious error, the citation will
be dismissed by the Hearing Officer. If we cannot find
an error on the citation and you wish to contest your
citation, you (or someone on your behalf) may appear
before the Hearing Officer at your scheduled hearing
date, which is printed on the front of your parking
citation between 9AM & 1PM. Your hearing will be held
at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“I received a citation for parking at a parking meter
(or in a zone) for vehicles which displayed the wheel
chair symbol. Why did I get a citation, I am disabled.”
Per the State of Connecticut General Statute
14-253a(e) and 14-307, any vehicle with distinguishing
license plates or an identifying wheel chair symbol
placard obtained by a person with a mobility impairment
as prescribed by law, and being utilized by such person,
may be parked free of charge in a parking metered space
or within a legal parking zone during such hours that
parking is permitted on such a street or block, for a
time period authorized by the parking ordinance or for
two (2) consecutive hours, regardless of the time period
otherwise allowed for parking in the parking metered
spaces or within a legal parking zone.
The State of Connecticut Department of Motor Vehicles
(DEPARTMENT OF MOTOR VEHICLES) issue wheel chair symbol
placards and hangtags, which are valid for ???HOW MANY
YEARS???. The expiration month and year appear at the
bottom of the hangtag or placard below the wheel chair
symbol.
A person properly displaying distinguishing license
plates or an identifying wheel chair symbol hangtag or
placard electing to avail themselves of the said hours
of parking must vacate such parking metered space or
multi-space section at the end of the said authorized
time period in which the parking metered space or legal
parking zone was utilized by such person without
payment, and such person's vehicle must be moved from
the parking metered space or legal parking zone as
required by the City of Hartford Municipal Code. The
City ordinance requires your wheel chair symbol placard
or hangtag to be displayed on the rear view mirror.
If you believe you were cited in error or if you were
using your hangtag in someone else’s vehicle, you (or
someone on your behalf) may appear before the Hearing
Officer at your scheduled hearing date, which is printed
on the front of your parking citation between 9AM & 1PM
and bring your identifying wheel chair symbol placard or
hangtag and identification registration with you. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
To avoid any additional fees, you must resolve the
matter on or prior to date of your Hearing. Possession
of a wheel chair symbol placard or hangtag does not
exempt you from compliance with other parking
regulations. If you were cited for, a violation other
than meter or overtime parking, your ticket is valid and
payment is due.
Note: Disabled Veterans ("DV" Plates) do not
automatically have handicap privileges. Please contact
a Citation Hearing Office representative between 10AM
and 4PM at 1-860-757-0880. A Customer Service
Representative can send a copy of the citation for your
inspection.
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“I received a citation for having an expired license
plate.” or “I received the month and year stickers but I
lost them.” or “I have not had a chance to put the
stickers on my plates.”
The State of Connecticut Department of Motor Vehicles
provides a thirty-day grace period for vehicle
registration renewals. If you have not renewed your
license plate within this timeframe, your ticket is
valid. The front and rear plates must be permanently
affixed along with current month and year tabs on the
rear plate. If you registered your vehicle but failed to
properly display the month and year tabs, your ticket is
valid. If you wish to contest your citation, you (or
someone on your behalf) may appear before the Hearing
Officer at your scheduled hearing date, which it printed
on the front of your parking citation between 9AM &
1PM. Your hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“I received a citation for having improperly
displaying my license plates; i.e., no front plate, a
broken plate, or displaying your plate in the vehicle
window.”
If you wish to contest your citation, you (or someone
on your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which it printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the"
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
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“I have declared bankruptcy.”
Under Federal Bankruptcy Statue 11 U.S., CA. Section,
523 - Bankruptcy does not discharge any individual from
payment of parking citation. If you wish to contest
your citation, you (or someone on your behalf) may
appear before the Hearing Officer at your scheduled
hearing date, which it printed on the front of your
parking citation between 9AM & 1PM. Your hearing will
be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
Top^
“I moved my car before the street sweeper came by.”
If you were parked on the street anytime during the
posted street sweeping hours, the citation is valid. If
you wish to contest your citation, you (or someone on
your behalf) may appear before the Hearing Officer at
your scheduled hearing date, which it printed on the
front of your parking citation between 9AM & 1PM. Your
hearing will be held at the:
City of Hartford
Citation Hearing Office
160 B Market Street
Hartford, CT 06103-0157
Top^
What is a Parking Pay Station?
A Parking Pay Station is a solar-powered, multi-space
parking meter that is easy to use, smart, modern, and
ruggedized for maximum security. The Parking Pay
Station has an electronic display/clock that provides
the customer with user information and directions. The
Parking Pay Station prompts the customer for payment
instructions and works well even on our rainy, gray
days.
Top^
What happens if the pay station doesn’t work?
Who to Call for Assistance
If you are having difficulties with a pay station, or if
you would like to report a problem with a parking meter,
please call a Customer Service Representative at the
Office of Parking Management. The number to call is
(860) 761-0004 to report the problem. As a failsafe
measure, the pay station’s two-way communication will
alert the Office of Parking Management of a technical
problem immediately.
Occasionally a pay station may have a problem
accepting a particular form of payment (e.g., cards or
coins), but it will continue to accept other forms of
payment. A message will be provided to you and the
appropriate coin or card slot will automatically close,
preventing you from paying by a method that is not in
operation--or from paying at all if a receipt can't be
issued. If you have any questions about credit or debit
card payments, please call the Office of Parking
Management at (860) 761-0004 to report the problem.
A benefit to the citizenry in the rare situation when
a pay station goes completely off-line, an alarm is
immediately sent to the Office of Parking Management’s
staff (via computer or a hand held monitoring device)
notifying them of the problem. In the meantime, the
citizenry can still park in a space near an
out-of-service pay station as long as they purchase a
receipt from another nearby pay station (e.g., around
the corner or across the street). This is a benefit to
the customer as currently they are prohibited from
parking at out-of-service meters.
In addition to out-of-order alarms sent to city
staff, other messages are communicated that allow for
just-in-time maintenance, so that coin collection
canisters may be emptied before they jam and receipt
paper rolls may be replaced before they run out. The
City of Hartford, Hartford Police Department, Hartford
Parking Authority, and its agents expects to see a
significant reduction in out-of-service times with the
pay stations, compared with single-space meter.
Monthly Parking in Downtown
Hartford
How can I sign up for monthly parking?
With a Visa, Discover, American Express or MasterCard,
or phone at the garage location you prefer to purchase
your garage parking rights. The parking facility manager
can answer your questions and will assist you in
obtaining and completing your vehicle registration form
for a monthly access card (card).
How does the monthly access card system work?
Upon completion of your vehicle registration form and
payment of the first month's parking fee in advance, a
uniquely coded access card is issued to the monthly
parker for entry and egress to the parking facility.
When are monthly payments payable and what happens if I
don’t pay on time?
Monthly patrons agree to pay by the first day of each
month, in advance. Your access card will be deactivated
so the gate will not open, if your payment is not
received by the fifth day of the month.
Can I transfer use of my access card?
No, the access card cannot be assigned to anyone other
than the original monthly patron. The card must always
be used in sequence to enter and then to exit the
parking facility. Using the card out of sequence will
result in anti-pass back that prevents the gate from
rising.
What happens if I damage or misplace my monthly
access card?
Monthly patrons are urged to carefully handle and keep
track of their access cards. Cards will be replaced for
a fee. See the parking manager in your facility
immediately to replace a card. Your old card number is
coded out and that card becomes unusable.
