Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. 9-1-1 calls placed in Hartford either go to the Connecticut State Police or directly to the Hartford Public Safety Answering Point (PSAP). In either case, trained personnel will expeditiously assist you with your emergency.
Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will ask the caller to verify the information, which appears on his or her computer screen. In Hartford, a phone number and approximate location is generally available for 9-1-1 calls made from a cellular/wireless phone.
In Connecticut, each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.
Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there isn't an emergency.
It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In Hartford, it's against the law to make prank 9-1-1 calls.
When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line.
9-1-1 call takers are trained to answer emergency calls from persons who are deaf, deaf/blind, hard of hearing or speech impaired.
If you use a TTY/TDD, you should:
If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should:
If you do not have a TTY/TDD or access to relay services, you should dial 9-1-1, preferably from a landline phone. With 9-1-1 calls made from a landline phone, the caller's address is displayed on the call taker's screen. Do not hang up; keep the line open so that the call taker can listen for background noise. If you must call from a cell phone, leave the line open. Call from cell phones may display your approximate location.
Texting to 9-1-1 is not available in Connecticut.
The 9-1-1 industry is committed to working with wireless carriers and the FCC to implement texting to 9-1-1 throughout the country in the next few years.
When text to 9-1-1 is available in Connecticut please remember "Call when you can, text when you can’t.” Texting should only be used when you are unable to make a voice call to 9-1-1.
Here are a few things to know if you need to text an emergency to 9-1-1:
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