What information do I need when I call 9-1-1?

When you call our Public Safety Dispatch Center on 9-1-1 you must not only tell specifically what and where the emergency is but certain other information in order that help can be provided. (Check this FAQ to find out when to call 91-1) The call takers are trained and required to ask questions that will get the information needed. Don't hang up until the call taker tells you to. These questions are being asked for the safety of the public and officers. The call taker is entering the call into a computer and another dispatcher is sending officers. Often with emergency or active calls the information is being dispatched while the caller is still on the phone providing descriptions and other helpful information. If the call is a medical emergency the call taker can provide instructions which may help save a life while awaiting arrival of medical personnel. Hanging up right away will not make the Police get dispatched more quickly.

Information needed by the call takers includes the exact location of an incident, the caller's name, phone number, and location, descriptions of suspects, vehicles and/or weapons. Descriptions of people include height, weight or build, age, sex, race, clothing including hats, shirts or jackets, pants and shoes, and any other distinguishing features (facial hair, glasses, etc.) Vehicle descriptions include the approximate year, color, make, model, body style, and license plate when available. Also important are types and numbers of weapons seen (or implied) and direction that suspect(s) fled.

If you dial 9-1-1 from a cellular phone in Connecticut the calls currently go to the closest State Police Barracks. You will have to tell the State Police what town you are in so they can transfer the call correctly.

For more information about 9-1-1 check out either the National Emergency Number Association Page or 9-1-1 Magazine.

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