Effort Designed to Streamline, Increase Efficiency and Improve Customer Service
(July 12, 2012) --- Mayor Pedro E. Segarra yesterday announced that he has called for a comprehensive review of all City permitting practices and procedures.
"There are several concerns that I hear from residents and business owners no matter where I go and they often revolve around taxes, lack of response and permitting delays. Since I have been Mayor, we have reduced the budget, thinned City government and increased accountability and efficiency throughout the system. This latest directive is designed to address the other concerns by developing a comprehensive and systematic solution to more effectively move business and residential permits through the appropriate processes," said Mayor Segarra.
Mayor Segarra requested that Development Director Thomas Deller render his report by October 31, 2012 and all other permitting process will be analyzed under a report due to him by January 31, 2013. The reports are expected to include the following elements:
1. An assessment of current procedures (including duplicative actions);
2. Specific recommendations for improvement and reduction of bureaucratic procedures;
3. Cost implications; and
4. A timeline for implementation.
"While we have made great strides forward overall, my philosophy has always been that we need to be doing more to make Hartford a desirable place to live, do business and create jobs. Working together, in a transparent and open way, I know we will increase the value of individual investment and grow the grand list," concluded Mayor Segarra.