"Preventing and minimizing the loss of life and property in the Capitol City of Connecticut"
The City of Hartford Fire Department is committed to preventing and minimizing the loss of life and property through incident stabilization and mitigation with the delivery of professional, high quality, efficient emergency fire, rescue and emergency medical service, fire prevention, public education and hazardous materials response as a regional partner for the protection of the residents, business community and visitors to the City of Hartford and its region.
We the members of the Hartford Fire Department, in order to carry out our mission, do hereby commit to these core values; when responding to emergency situations within the many communities that call upon us, we are always respectful and empathetic towards those we serve. In our daily interactions, we are focused on maintaining a courteous and friendly atmosphere built on a foundation of open communications. We are accountable as the providers of emergency services and perform our duties with courage, gratitude, pride, and a positive attitude.
Five years from now, the Hartford Fire Department will be recognized as an ISO Class 1 and Internationally Accredited Fire Department which is committed to delivering quality services to our community.
Our organizational culture will reflect an honest and respectful team atmosphere nurtured by open internal communication processes providing greater information sharing and involvement in decisions to accomplish our mission. Our workforce will strive to improve recruitment and retention, standardize training in diverse skills sets, expand our public education initiatives and promote career development at all levels in the department. Our dedicated and well-trained members will convey enthusiasm in our commitment to excellence by demonstrating courteous, friendly, and empathetic delivery of services to all those living, working, or visiting in our community.
Our leadership and workforce will hold one another accountable for applying organizational values, while continuously striving to reach our goals. Emphasis will be placed upon gaining consensus and ownership with organizational issues thereby assuring a healthy work environment and member job satisfaction.
We will effectively manage our physical resources and explore all opportunities to implement new and better utilized technology to improve the quality of support and operational services, all while expending time and energy towards developing the best strategies for continued improvement.
In honoring our community's trust, we are committed to providing effective, efficient, fiscally-responsible service while demonstrating courage, gratitude, and pride. We will expand our external information initiatives so that our priorities, philosophy and operations are clearly understood by our community members. By proactively identifying our evolving community risks, and the dynamic demands of those risks, we will improve our response capabilities while implementing resource and deployment strategies carrying the best interest of our community in accomplishing our mission.
Our vision, through these efforts, is to continuously improve as an organization, and to consistently meet or exceed the expectations of the members and community of Hartford.